About your Bill
Each customer's water meter is read bi-monthly, or every 60 days. Once read, a bill is sent to the customer for the number of units used during that period. One unit of water is measured as a CCF (One-hundred cubic feet) which is equivalent to 748 gallons. Please review our Rates and Fees page for more information on how your bill is calculated.
Bills are due on or before the due date specified on your billing statement. Delinquent accounts will be assessed a $10 late payment fee. In order to avoid the late fee, your payment must be received by the District by 5:00 pm on the date it is due.
For methods of payments accepted, click here. Did you know you can access your billing and consumption history, schedule future payments, and/or make one-time payments online? Visit the online portal today!
What to do if Your Bill is Past Due
Contact the District office at (650) 355-3462 to discuss payment options with Customer Service. The following resources are available to customers who need assistance:
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Low Income Household Water Assistance Program - LIHWAP
The California Department of Community Services and Development is offering one-time payments to eligible customers who need assistance paying past water bills. Flyer│Application│FAQs
Discontinuation of Water Service for Non-Payment
Under the guidance of Senate Bill 998 (SB 998), the Water Shutoff Protection Act, the District is required to provide a written policy for discontinuation of water service due to non-payment. We encourage customers who may be facing financial difficulties to contact our office to inquire about payment plans to manage past due balances. Customers who need to discuss options for averting discontinuation of water service for non-payment under the terms of this policy can call a Billing Representative at (650) 355-3462.
The District's Residential Termination Policy Effective February 1, 2020, is available to read in the following languages and can be accessed below:
Notice Regarding Disputed Bills
To initiate a complaint or request an investigation concerning service or charges, contact the customer service department at (650) 355-3462, or send your written dispute within 10 days of receiving the statement to: NCCWD, PO Box 1039, Pacifica, CA 94044.
