In response to the COVID-19 pandemic, all late fees and liens have been suspended until further notice.
Additionally, the District will not be terminating service due to non-payment. Read more about our Commitment to Service during COVID-19
Each customer's water meter is read bi-monthly. Once read, a bill is sent to the customer for the amount of units used during that period. One unit of water is measured as a CCF (One-hundred cubic feet) which is equivalent to 748 gallons. Please review our Rates and Fees page for more information.
Did you know you can access your billing and consumption history, schedule future payments and/or make one-time payments online? Visit the online portal today!
Bills are due on or before the due date specified on your billing statement. Delinquent accounts will have a $10 late payment charge added. In order to avoid the late fee, your payment must be received by the District by 5:00 pm on the date it is due.
What to do if Your Bill is Past Due
Under the guidance of Senate Bill 998 (SB 998), the Water Shutoff Protection Act, the District is required to provide a written policy for discontinuation of water service due to non-payment. Customers who need to discuss options for averting discontinuation of water service for non-payment under the terms of this policy can call a Billing Representative at (650) 355-3462.
The District's Residential Termination Policy Effective February 1, 2020 is available to read in the following languages and can be accessed below:
How to Pay Your Water Bill
To make things easier for customers we give you the opportunity to pay your bill in a number of ways. Review Methods of Payments accepted.
Notice Regarding Disputed Bills
To initiate a complaint or request an investigation concerning service or charges, contact the customer service department at (650) 355-3462, or send your written dispute within 10 days of receiving the statement to: NCCWD, PO Box 1039, Pacifica, CA 94044.
